FAQ

Can I specify the delivery date and time?

In the case of cash on delivery or home delivery, you can specify your preference.

I haven't received an email after placing my order.

If you do not receive an email from our store, you may have set your domain to be rejected. Please cancel the designation of [@dodona.co.jp]. In addition, there may be cases where the order email cannot be delivered due to a mistake in the email address entered, etc. Please contact us via the website and inform us that you did not receive the order email and include your phone number and name. Please contact us above. *We will send you important emails such as payment address and package slip number, so please be sure to receive them.

What if I have questions or want to contact you directly?

If the user's guide does not resolve your issue, please feel free to contact our support center. ■Inquiries via chat Feel free to send questions and inquiries via chat talk. ■Email inquiries info＠dodona.co.jp ■Telephone inquiries 052-228-3380 Business days: Monday to Friday / 10:00 to 17:00 Closed: Saturdays, Sundays, public holidays, year-end beginning of the year

Can you ship overseas?

Our company also supports overseas shipping.

Can I cancel or change my order?

We do not accept cancellations or changes even before the product is shipped. *When placing your order, please carefully consider and confirm the size, color, etc. to avoid making any mistakes.